Secrets of Effective Customer Service

Think before you ink! - coming soon

2011-04-10T08:49:00.001-07:00

We've been working on reformating and updating many of our previous publications for access via readers like Kobo and Kindle.

Think Before You Ink will be available soon for download.

Bob 'Idea Man' Hooey
www.ideaman.net
www.successpublications.ca

New sites of interest

2011-03-31T18:30:00.000-07:00

From time to time I share websites that I have found of interest. These sites were designed by Irene Gaudet of Vitrak Creative.

New sites

www.sandramarinassociates.com

www.brunoandthebusinessbeanstalk.com

www.costainclassicauto.com

www.brunowiskel.com

www.financiallyspeaking.ca

check out these websites

2011-01-28T11:44:00.001-08:00

http://www.costainclassiccars.com/home.htm

http://costainclassicauto.com

Check out these new websites...

Check out these new websites

2011-01-27T16:00:00.001-08:00

My friend and CAPS Edmonton colleague Audrey Kotelniski just got two websites up...

I wanted to bring them to your attention.

Check them out

www.AudreyKotelniski.com
www.TheComplianceConnection.com
www.The ComplianceCoach.com

Bob 'Idea Man' Hooey

Leadership You win when your team wins!

2010-09-28T17:03:00.000-07:00

Presentation Skills - Remember the Hand_HQ.wmv

2010-08-16T21:33:00.000-07:00

Leadership33 - What is Leadership.wmv

2010-08-16T21:29:00.000-07:00

The Marshmallow Stars

2010-07-22T20:05:00.000-07:00

Recessions Happen

2010-07-22T16:32:00.000-07:00

Presentation Skills 3 Keys to Speaking Success

2010-07-22T16:31:00.000-07:00

Understand Your Clients

2010-07-22T16:27:00.000-07:00

The Millionaire Woman Minute Website Tips

2010-07-12T17:26:00.000-07:00

The Millionaire Woman - Mentoring

2010-06-22T06:37:00.000-07:00

Bob has a Leadership article published in CIM Toronto newsletter

2010-06-01T18:50:00.001-07:00

Bob has a new article included in June issue of Toronto Manager

http://www.cim.ca/NToronto/PDFs/CIM-Tor-News-June10.pdf

June issue is available

2010-06-01T06:52:00.000-07:00

http://www.ideaman.net/Archive/June%202010.htm follow the link to view Bob's June issue of Ideas @ Work!

May issue of Bob 'Idea Man' Hooey's Ideas @ Work

2010-05-03T11:15:00.001-07:00

http://www.ideaman.net/Archive/May%202010.htm Our May issue is coming out tomorrow... here is an advanced peek.

Speakers of the World video launch

2010-04-11T19:53:00.001-07:00

Speakers of the World - Global Speakers Federation theme song premiered in Noordwijk, Netherlands on March 19th, 2010

http://www.youtube.com/watch?v=paScjrY-jOs

What a pleasure to be able to create an opportunity to help launch this new song with my fellow speakers at the PSA Holland convention.

Enjoy

Bob 'Idea Man' Hooey

Chile relief trip

2010-04-10T08:29:00.001-07:00

I have known Pastor Rauna for about 10 or more years... and she has always been a person who looked for practical ways of sharing God's love. I told her to send this along and that I would share it with my friends... if you are in the US she might be able to get you a tax deduction as well.

I've created an album on my profile page to share the pics Rauna sent me... http://www.facebook.com/album.php?aid=212208&id=641710972&saved

Bob

Pastor Rauna's note

Dear Bob,

Here's the info on Chile that I promised you.

I am attaching a few pictures to use or not use as you so desire. These pictures are right in the area where I am going.

Bob what ever assistance your friends can bring will be greatly appreciated. In one of the pictures you see them collecting water. One of the major items we are purchasing is bottled water.

We are still needing about $20,000 US to purchase supplies of water, vitamins, medicine, food supplies (meal bars etc). We are purchasing these in Mendoza Chile and trucking them in to Concepcion, Chile. The trucking will cost about 3 - 5 thousand dollars depending on how many trucks we fill.

These supplies are calculated to be sufficient for about a month for a camp of about 5,000 people displaced by the earthquake. These people lost everything, housing, clothing etc. We have chosen this location as I personally know the people looking after this camp and they are extremely reliable. I know the supplies will all go where they are meant to be used and won't be sold or misused. I will also personally be in Chile for almost 2 weeks making sure things are properly distributed.

A pastor friend of mine in Argentina has his church collecting, blankets, clothing, shoes etc. They are in Spring heading toward winter and it is getting quite cold to be without shelter all night.

I know time is short as I fly out on the 20th of April but support can either be FedExed to me at:
Pastor Rauna May
New Hope
290 Sand Island Acc. Ro
Honolulu, HI 96819
U.S.A.

Or even quicker and about the same cost, sent via Western Union to:
Rauna May
Honolulu, Hawaii

My phone contact info is 1.808.277.0400 begin_of_the_skype_highlighting 1.808.277.0400 end_of_the_skype_highlighting

Even now, a month after the original quake of 8.8 they are still having very strong after shocks. A friend of mine, there in Concepcion, has said that the aftershocks are still so strong that in some areas it has been too dangerous to even start looking through the rubble for bodies.

Thanks so much Bob for any assistance you can drum up.

April issue is ready

2010-04-06T21:41:00.000-07:00

Our April issue of Ideas @ Work is up... enjoy

Lisa's new website

2010-01-05T18:57:00.000-08:00

Check out my friend Lisa's new website... it is great!

http://www.litpathlearning.com/

New publications and websites of interest

2010-01-03T20:45:00.001-08:00

Check out these new or updated sites

Been busy before we leave for Australia.

Pocket Wisdom for Innovators

Pocket Wisdom for Leaders

Pocket Wisdom for Selling Professionals

Pocket Wisdom for Speakers

Creative Success Catalyst

Meetings Success

2010 - service success

2009-12-31T22:25:00.000-08:00

2010 is a new year... a new start to proving your commitment to your clients...

All the best

Bob

New articles uploaded

2009-11-08T15:16:00.001-08:00

We have a newly updated words of wisdom section hosted on our Alberta Speakers site.

We feature articles from our experts who speak from our various speaker joint adventure sites.

Please visit them for more information:

Alberta Speakers - www.albertaspeakers.com
Calgary Speakers - www.calgaryspeakers.com
Edmonton Speakers - www.edmontonspeakers.com
Kelowna Speakers - www.kelownaspeakers.com
Toronto Speakers - www.torontospeakers.com
Sask. Speakers - www.saskspeakers.com

We'll keep adding to them as our speakers share their wisdom with us, so check back on a regular basis.

Bob 'Idea Man' Hooey, Creative Lead
www.ideaman.net

Check out this new reality TV Show from Canada

2009-10-10T18:34:00.000-07:00

http://www.citytv.com//toronto/show/micro/44002--my-rona-home

Check out this new reality TV show based in Calgary Alberta. Two couples are finishing their respective homes... the winner gets their $400,000 home as a prize... the runner up gets their's for the cost of the $160,000 mortgage... a win win...

I'm rooting for TEAM YELLOW as I know their mom....

check it out and vote... help these kids get a new home

Foundational Success is now available online

2009-06-09T08:18:00.001-07:00

Foundational Success - Building Blocks for Personal and Professional Success is now available online at: www.foundationalsuccess.com

This amazing collection of wisdom from 30 top experts from North America and around the world was created by Bob 'Idea Man' Hooey to support the CAPS Foundation.

Visit: www.foundationalsuccess.com today and safely purchase your own copy for only $20.

$19 of each purchase goes directly to the CAPS Foundation. $1 is used by our CAPS National Office to cover credit cards and processing.

Tell your friends and family to visit as well. Share this with your colleagues and your clients so they too, can build some foundational success.

Foundational Success to launch in May

2009-04-27T12:38:00.000-07:00

A new joint venture with 30 top experts and authors from around the globe is set to launch in May 2009.

Foundational Success - Building Blocks for Personal and Professional Success

This value added e-publication is led by Canada's Ideaman, Bob Hooey and is a fund raising project for the CAPS Foundation. Canadian Association of Professional Speakers.

Pre-order price is only $20 and proceeds go directly to the CAPS Foundation.

Visit: www.foundationalsuccess.com to see who contributed their wisdom to this new tool in your personal and professional success.

Service sells

2009-04-14T16:03:00.000-07:00

Service is the secret to long term business and sales success.

Canadian Ideaman travelled to Iran in November to speak on this and other topics.

He also spoke in Mumbai, India to keynote at the 2nd annual Innovation Summit. He talked about the human side of innovation as a tool in building long term relationship with our clients.

Click here to view a clip from that keynote

Canada's first ever Red Day event launched

2008-11-29T10:01:00.000-08:00

The Brick leads the way in creating a new shopping holiday. Canada's first ever Red Day is their answer to the famous Black Friday promotions in the US.

Staples and other retailers have followed their lead.

It is hoped this will become a national sales promotion and each year more retailers will sign on to promote it.

We will be assisting in this process for 2009.

Secret Selling Tips goes international

2008-11-29T09:56:00.000-08:00

Following Bob's 6 day speaking tour in Iran, Secret Selling Tips now has subscribers in Iran as well as Dubai, UAE.

WE love being able to serve our readers in 5 countries and counting.

Picture is during a session for 170 Sales Managers for the Industrial Management Organization of Iran

Special offer to our readers or customers

2008-09-22T14:52:00.000-07:00

Here is a very special offer to those who read this blog. We recently released Bob's In The Company of Leaders with 40 leadership experts and guest authors. This ebook retails for $32.95 and is gaining popularity and downloads around the globe.

Bob has offered to allow his blog readers to purchase a downloadable, printable version for only $20 CDN plus taxes. Follow this link to check it out. This one way of saying thanks to our 'customers' or in this case readers.

These amazing authors have contributed their wisdom and you can leverage yoursuccess and leadership by applying their sage wisdom.

Secret Selling Tips now available for small group and individual subscriptions

2008-03-05T12:35:00.000-08:00

When you enroll today, you will also receive a FREE copy of Bob's new 'Sales Success,' a $14.95 value with your paid subscription to Secret Selling Tips.

How much would a 10 to 50% increase in your sales be worth to your bottom line and commissions? How would that impact your success and performance?

Ask yourself:
Are you serious about your role as a selling professional?
Are you committed to investing in your growth and future?
Are you willing to learn and apply proven techniques and tips?
Are you willing to be a sales leader and not just an order taker?
Are you open to new ideas and challenges in your career?

The Secret Selling Tips, sales leader's success program was created for those selling professionals who want to be leaders, make more money, have more fun and better serve their customers.

Are you at that level in commitment? Do you want to be?If so, then we invite you to subscribe today and start enhancing your sales and career.

How to Generate More Sales - a bonus publication for subscribers to Bob's Motivational Sales Quotes

2008-03-04T12:58:00.000-08:00

Selling is a challenging career. It is also one where keeping your motivation high is critical to your success.

Sign up today for Bob's free, weekly Motivational Sales Quotes and get a bonus copy of this new ebook from the creative and productive brain of Bob 'Idea Man' Hooey. Keep your motivation high and see your sales soar!

Visit: www.SecretSellingTips.com for more information on this and other sales success services.

Happy Personal New Year, Irene

2008-01-30T08:16:00.000-08:00

My friend and web-maven Irene celebrates her personal new year today. Can't tell you how old she is...I know, but I can't tell you, because I want to live to see my next Personal New Year later this spring.

All to often we forget to pause and ponder the last year in our lives. What did we do, how did we do, who did we share it with? Those kind of questions.It is also a good time to say thanks to those who have been helping over the past year.

In this case, it is my opportunity to say thanks to a delightful friend who has been more than just supportive in my own work as a speaker, writer, leadership and sales trainer. Her help with our various websites has been an inspiration.

Happy New Year, Irene.

Advice from my Web master

2008-01-28T15:36:00.000-08:00

One of the things I have told my web design clients is that to get your site talked about and indexed, get out there and get involved online. Post articles, talk in forums, become the expert, and above all, start your own blog. Most of us keep making excuses why we can't do something, but I figure it's time to put my money where my mouth is. (This is from Irene's first blog.)

Web design is a relatively new part of my life. I've been online forever, with my career in science research, it's pretty much always been a part of the way things are done. As I've seen the pages and sites evolve, it got my scientific and creative minds together to discover how much of this I could learn and create for myself and subsequently, for others.

What began as a way to help out my friend Bob fix up his Ideaman site has turned into a part-time business creating new sites like Secret Selling Tips and, most recently, The Prosperous Farmer. I've also helped others, like Jeff with his investigations business, update what is otherwise a really nice site. Each design, each success, has taught me something new and I believe that is the most important thing.

Visit my Vitrak Creative site: Helping you harness the creative power of your mind to maximize your message on the web

One of the most important attributes of a vibrant personality is their ability to keep growing, to keep learning, to never take for granted the store of knowledge that is available to them. This is the true power of the web. We can access the knowledge of millions of minds - brilliant, average, and otherwise - but it is there for us to learn from. Then, finally, we too can share our 'wisdom', such as it is.

So, that is my bit of wisdom for this time around. Keep learning. Keep thinking.Keep questioning. But above all, Have fun!

Irene Gaudet, Creative Consultant
Vitrak Creative Services
Helping you harness the creative power of your mind to maximize your message on the web

Being a resource is a good customer service success strategy

2007-12-03T06:26:00.000-08:00

I've told you about the work 20 speakers are doing in creating the Alberta Speakers website and ad-venture promotional team. This group is using a website which is supported by print advertising as a way to leverage their reach.

Mid November we expanded that outreach by inviting additional speakers to join us in two more online web-based promotional websites. We've had a good response for Edmonton Speakers and Calgary Speakers websites.

Last week we invited speakers from BC to become a part of a new online program to promote Vancouver Speakers and Kelowna/Okanagon Speakers. Again, the response has been good. Obviously, these ideas have struck a chord with our fellow speakers. Yahoo!

Glad to help where we can and we have several other projects under consideration: Atlantic Canada Speakers, Saskatchewan Speakers, Manitoba Speakers, Ontario Speakers, Toronto Speakers, Hamilton Speakers, and Ottawa Speakers. Interesting way to leverage my spare time, keep my webmaster busy, and leverage my reach along with helping my fellow speakers with theirs.

Bob 'Idea Man' Hooey

Bob's article featured in The Software Sales Journal

2007-11-19T15:02:00.000-08:00

One of Bob's Articles on how to increase your professionalism and sales was featured in the October '07 issue of The Software Sales Journal.

Visit this link to read the whole article.

Bob 'Idea Man' Hooey

Customer Service Secrets revealed

2007-10-29T11:10:00.000-07:00

Had the opportunity to share a few secrets for Small Business Week to assist the Edmonton Chamber of Commerce.

Shared Secrets Top Selling Professionals use to work smarter, make more money and have more fun in the selling game.

Very interested crowd and we were able to unveal our new individual 'Sales Leaders' subscription to Secret Selling Tips.

Looking forward to adding thousands of individual sales leaders to our Secret Selling Tips family over the next year.

Visit: http://www.secretsellingtips.com/ for more information on how you can subscribe or sign up your entire sales team.

Bob Hooey

Ideas to extend our customer service

2007-10-29T10:59:00.000-07:00

Been very busy working on some new internet based projects.Two new websites as an extention of what we are doing with our http://www.albertaspeakers.com/ joint venture promotional project.

Visit: http://www.edmontonspeakers.com/ and http://www.calgaryspeakers.com/ for more information.

We will be expanding this service to speakers in other geographical areas across Canada in the future.Am also launching several destination based speaker websites for strategically targeted areas I would like to visit or work.

Visit: http://www.novascotiaspeaker.com/, http://www.phoenixspeaker.com/, http://www.arizonaspeaker.net/ or http://www.lasvegasspeaker.net/ for more information.More to follow.More targeted sites are in the works.

Bob Hooey

Denver Secrets revealed

2007-10-19T09:06:00.000-07:00

Being a customer service catalyst means sticking your neck out at times.

I was invited to Denver to exhibit our online Secret Selling Tips sales leaders' success program by the Canadian Consulate.

Governor Bill Ritter opened the event and shared a few thoughts in his opening remarks. I thought he did a good job and told him that when I was introduced to him and we had a few minutes to chat. I found him open, approachable and not at all like a normal politician.

Someone later told me he had just taken office in January. I hope he keeps speaking his own mind and moves away from the trap of politician thinking and speaking.

Bob 'Idea Man' Hooey
http://www.ideaman.net/

Secret Selling Tips going to Denver

2007-10-07T10:36:00.000-07:00

News Flash: Oct 9-12: Denver, CO.

Canadian Trade Mission at CSIA's DemoGala2007 with 900 key technology professionals, government leaders, business leaders, venture capitalists, investment bankers and market influencers! 55 technology companies (inlcuding 9 Canadian) have been invited to display. CSIA theme is intensity, innovation and inspiration.

We feel, as does the Canadian Trade Comissioner, that we are leveraging technology in this innovative and inspirational service to engage and equip sales teams. We have been invited to participate and display our innovative tecnology-supported "Secret Selling Tips," sales leaders success program.

I am looking forward to meeting Colorado leaders who want to help their sales forces become more effective and profitable.

Bob 'Idea Man' Hooey

http://www.secretsellingtips.com/

Drop Zone a success

2007-09-28T15:53:00.000-07:00

Bob successfully negotiated this high adventure in support of AB Easter Seals.

On Sept 10th, he stepped off the ledge of the 27 story Sutton Place Hotel to raise $3200 for this great cause.

Visit: http://www.dropzonebob.com/ for pictures and raw video footage of this fun event.

Bob Hooey

Service from the top of a 26 story building... Drop Zone

2007-08-07T09:42:00.000-07:00

Anyone who raises a minimum pledge of $1500 for the Alberta Easter Seals Drops Zone before Sept. 10th (actually before my training on Sept. 5th) will earn the chance to rappel down the side of the 26-story Sutton Place Hotel (10235 101 St in Edmonton). Since 2005, more than 600 superheros joined this exclusive Superhero Club for Easter Seals.

I am committed to being a part of that courageous group this year in helping Easter Seal Kids. (gulp)

I am asking for your involvement in making that goal a reality. I could donate the $1500 for the chance to walk down the building, but that would defeat the process of engaging and involving a greater number of people in the process. People like you... I believe in the power of making a 'leveraged' difference.

This program is being used by Easter Seals all across Canada. Last year (Edmonton's first) 39 people rappeled down and this year they have a goal of doubling that number. They have room for 70 Superheros. I would love to be one of them this year and with your help, surpass that challenging goal.

I've pledged to raise at least $2500. I am asking your help to surpass this challenging goal.
Check out this flash movie to see what I have to look forward to (gulp!) and follow the link below to go to my personal donation page.

As many of you know I am not very comfortable with heights; but I believe to get to the winner's zone we need to move outside my comfort zone. This adventure will certainly move me 'way' past my comfort zone. (SMILE!!!) With your help I will on Sept. 10th, 2007. We'll see if we can get some pictures to share of this adventure.

Check out my personal donation page and support this great cause. (You can make a donation online)

Bob Hooey

Secret "Service" Tips coming soon

2007-08-05T09:28:00.000-07:00

Bob wanted to let you know that he is working on a new Pocket Wisdom - Motivational Companion called Secret "Service" Tips. This pocket sized book will be available to help those in sales or service keep motivated and focused on building great businesses by building great relationships with their customers. It will be priced at $4.95

He will also be creating a Secret "Service" Tips website and offer bi-weekly tips to help you and your teams grow and succeed. This new service will parallel what he has done with Secret Selling Tips and be available in Fall 2007

Ideas At Work!

Johnny The Bagger A True Story Of Customer Service

2007-07-25T15:10:00.000-07:00

Johnny The Bagger A True Story Of Customer Service: "'The only thing your competition can't take away from you is the relationship your people have with your customers. After you experience Johnny the Bagger, you will see how you and everyone in your organization can make a difference in your customers' lives. The memories you create will keep people coming back-and bringing their friends-for years to come.” Ken Blanchard

VisionPoint's newly released, Johnny the Bagger: A True Story of Customer Service, celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of 'Johnny,' a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Johnny the Bagger will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

Learning Point Highlights:

Explains why truly extraordinary service must come from the heart (i.e., from person-to-person connections, not business-to-person connections)
Outlines the key mindsets and daily actions that are necessary to deliver exceptional, memorable customer service
Equips participants to add their own 'personal signature' to their work to surprise and delight customers"

My friend Barbara has created something with Ken Blanchard that will revolutionize your understanding of customer service and its value to both the top and bottom lines of your business.

Bob Hooey,
Author of 'Secrets of Effective Customer Service'

Businesspeek.com - Customer Service Article

2007-07-25T15:06:00.000-07:00

Businesspeek.com - Customer Service Article: "Customer service represents a wide-ranging business discipline that is core to many companies success. Customer service includes measuring customer satisfaction levels, improving enterprise-wide support and response times, as well as managing customer data to look for buying or complaint trends. As such, customer service is business requirement that impacts an organization at nearly every level.

The Advantages of Strong Customer Service
A company can outperform it's competitors only if it can establish a competitive advantage that it can maintain. Customer service has the potential to be such a competitive advantage. Customer service can be very challenging to manage, and therefore difficult for competitors to imitate. Customer service is a challenge to manage because of its variability. The level of customer service may even differ significantly between two providers within the same company. It may also vary from one moment to another, even as delivered by the same provider. The challenge of providing high-quality customer service is compounded in multi-location operations - in addition to variability within individual locations, there is also variability in customer service among locations themselves.

That is both the challenge and the opportunity. The consistent delivery of superior customer service requires the careful planning and execution of a large number of activities that includes people, processes, and technology. For companies that can sucessfully manage this set of customer service activities they are rewarded with a competitice advantage that can help them significantly. Companies with strong customer service are sought out by their customers, referred to new customers, and retain customers much better than companies that have not focued on these activities."

Editor's note: Working on this area of your business will ensure you are around to take care of your customers in the future.

Bob Hooey

ICSA Toronto Chapter

2007-07-25T15:03:00.000-07:00

ICSA Toronto Chapter: "The International Customer Service Association (ICSA) is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

ICSA is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation."

Check to see if they have chapters in your area and get involved. Learn by associating with those with a similar focus.

Bob

Idea Site for Business - Customer Service Ideas

2007-07-25T15:00:00.000-07:00

Idea Site for Business - Customer Service Ideas

Here is a good site for those of you looking to fine tune your customer service efforts. Simple and easily applied tips to make what you do easier for your customers which will help build your business and long term relationships with clients.

Bob 'Idea Man' Hooey

Business and career building resources

2007-01-29T09:30:00.000-08:00

Soundview Executive Book Summaries® --The MOST EFFECTIVE way to QUICKLY and EASILY learn theKEY POINTS of today's most popular business books...

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- Ideas that will solve problems, advance your career, boost company profits, move your firm into the lead. Slash Your Reading Time

- You can read these eight-page summaries in just 15 minutes, or listen to audio summaries in about 20 minutes.Gain A Competitive Edge

- Learn new skills, sharpen old ones. Keep abreast of the latest business concepts. You’ll be seen as the one in the know -- exhibiting the confidence that will advance your career. Learn More. Remember More.

- A Carnegie-Mellon Study showed that readers retain more of the content when they read a well-written summary than when they read the book. You will too -- guaranteed!25 Years of Experience

- Soundview pioneered the idea of business book summaries and they are the experts. They review hundreds of business books a year and select only the best.

Download summaries any time from your online library. Click here to learn more and listen to one of our most popular summaries FREE!

Personal note: I have been a subscriber for over three years and have found this monthly service to be invaluable in my speaking, training and leadership coaching and consulting business. I personally recommend this as a solid investment in your leadership, career, or business growth and success. Your creativity will be enhanced as well as your success!

Bob 'Idea Man' Hooey

North America's top experts help you enjoy Quantum Success in your career, company or leadership.

2006-09-21T16:59:00.000-07:00

North America's top experts help you enjoy Quantum Success in your career, company or leadership.

Update: Our collection of wisdom and writing goes international with UK's Paul Z Jackson putting us over the 85 mark for contributing authors.

Schedule for launch is October 12th for this 3-volume set from the pens of North America's (and the UK) top authors and business experts.Visit: Quantum Success for a complete list of authors and come see us after October 12th to download your complimentary copy of these 3 success volumes.

Help us raise awareness and fun research to cure Huntington's disease. Visit Laura's Hope for more information and to make a donation today.

Bob 'Idea Man' Hooey
Creative Catalyst & Idea Farmer
Creative Lead: Quantum Success

How To Lead a Rich Life

2006-06-21T18:01:00.000-07:00

How To Lead a Rich Life: "How To Lead a Rich Life
(Revised and Updated for a Poor Economy)

Can money buy happiness? (You'd be surprised!) What is the measure of true wealth? (Hint: Don't look at your brokerage statement.) Why do so many people with high incomes have such limited assets? (Check out your garage...and your pool...and those vacation bills.) A values-driven guide to mastering the Money Issue.

From: Issue 68 March 2003 Page 72 By: Polly LaBarre

You're rich.
Well, at least well-off. I am certain of this, because the average reader of this magazine has a household income of $119,000, which puts him or her in the upper segment of the richest society in the history of the world. Maybe you don't fall into that core group. Maybe you're scanning this article in the waiting room of a doctor's office, and your household income is bit less (or much more) than that. Either way, relatively speaking, you're rich. Not filthy rich, but better-off than almost everyone else on the planet.

NOTE: Interesting thought and perspective, isn't it? When we get in touch with how we are really doing we can be in a better frame of mind to serve our customers and help them with their needs.

Bob

Sales & Marketing Home

2006-06-21T17:57:00.000-07:00

Sales & Marketing Home: "by Tim Manners
The Happiness Factor

Today's most successful brands promise to help in our pursuit of happiness. But too often, marketers fail to understand what brings us joy.

'We hold these truths to be self-evident, that all men are created equal, that they are endowed by their Creator with certain unalienable Rights, that among these are Life, Liberty and the pursuit of Happiness.'

That line, penned by Thomas Jefferson for the Declaration of Independence, is perhaps the most 'American' sentence ever written. Sure, he snitched most of it from an Englishman, John Locke. But Jefferson tweaked it, more or less changing the last word from 'Property' to 'Happiness.' And it's that last word -- Happiness (with a capital 'H') -- that so perfectly captures the most American of ideals.

Jefferson is remembered for many things, but marketing is not one of them. It should be. Not only was the Declaration of Independence a 'killer' positioning statement, it all but hung an incredibly complicated and extraordinarily dangerous proposition (a new nation based on an experimental model) on a single word."

Note: What makes you happy? What gives you a sense of satisfaction in your life? What makes your customers happy and what do you sell that might help in this pursuit.

Bob

bizjournals: Sell More

2006-03-28T19:38:00.000-08:00

bizjournals: Sell More This article about coming on too strong applies to how we take care of our customers. We need to appear confident and ready to help, but not too aggressive. Some clients need a quieter reassurance of our commitment.

If you want to sell more, then serve more... but again make sure you don't come on too strong.

Canadian Sales Trainer Bob 'Idea Man' Hooey - equip and motivate your sales team to win!

2006-03-20T13:00:00.000-08:00

Canadian Sales Trainer Bob 'Idea Man' Hooey - equip and motivate your sales team to win!

Just wanted to mention a new website and expanded services. We've gotten increased requests for programs to help sales professionals enhance their results. Each of these programs will be customized and focused on assisting the professional sales person. Engage and equip your team to profitably win and succeed in their sales role.

Customer Service stories wanted

2006-03-10T09:50:00.000-08:00

I have begun research on a book for a Canadian National Retailer with a customer service thrust and need your help. Projected publishing date is very short... in May of this year.

What I am looking for are stories of good and not so good customer shopping experiences. I plan on salting the book with examples from a variety of industries to reinforce the concept of challenging and tweaking every aspect of your business with an eye to making yourself easier to do business with from a Customer's perspective.

Email your stories to me at: bob@beyondthefirstsale.info

Visit: Success Publications for information on our other publications and visit E Business Success for free downloadable articles.

Bob 'Idea Man' Hooey, author, "Secrets of EFFECTIVE Customer Service"

Free Presentation Skills Book from my friend Tom Antion

2005-10-29T16:34:00.000-07:00

Tom got his start as a speaker and trainer of speakers. He is now one of the leaders online in development and promotion of products... this is a text version of his presentation skills book and would be helpful to a beginning speaker.

Bob 'Idea Man' Hooey
Presentation Skills Book

ICSA: Welcome!

2005-10-29T16:28:00.000-07:00

An international customer service association. With our business expanding globally this would be a good investment for quite a few of us in various fields. ICSA: Welcome!

American Customer Satisfaction Initiative for Federal Government

2005-09-29T14:47:00.000-07:00

American Customer Satisfaction Initiative for Federal Government

Interesting website... but you have to at least consider the motivation to take care of their customers... the American public. It may be flawed or a bit fluffy... but it is a definite step in the right direction.

Celebrate National Customer Service Week 2005

2005-09-29T14:45:00.000-07:00

Celebrate National Customer Service Week 2005

Actually this is for the upcoming week... Staring October 3rd... and a good idea and some great resources to use in your own efforts to promote better customer service.

Perhaps every week should be Customer Service Week? What a concept a focus on taking care of and treating those who make our businesses possible and profitable - our customers.

Go for it!

Welcome to Secrets of Effective Customer Service

2005-09-23T19:22:00.000-07:00

Customer Service is not a 'part' of your business;

Customer Service 'IS' your business!

Customer service is a lost art for many North American companies. If you are not willing to serve your customers, someone else will. And they will do it better. The result... you lose customers and eventually lose your business.

This lack or lackluster focus on customer service is what has allowed the big box stores to do so well in North America. If service is lacking, people tend to go where they find selection and price. When price becomes the determinative factor, the smaller retailer is in trouble.

My challenge for my fellow North American business owners is to make Customer Service a solid, integrated part of their business process and strategy. If not, perhaps you might want to brush up your resume for someone who is committed to these levels of service.

Bob 'Idea Man' Hooey

Creative Catalyst & Idea Farmer

Business Keynote Speaker, Trainer,

Writer, Author and Leadership Coach